Refund policy

30-Day Money-Back Guarantee
Not happy with your purchase? No problem. You have 30 days from the date of delivery to request a return for a full refund.

How to Start a Return
Email us at support@shalaliving.com with your order number and reason for the return. We'll get back to you within 24 hours with return instructions.

Conditions

  • Items must be unused and in their original packaging.
  • Return shipping is the responsibility of the customer.
  • Refunds are processed within 5-7 business days after we receive the returned item.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos and we'll make it right — replacement or full refund, no return needed.